Returns & Replacements

At aporla, we strive to provide our customers with the highest quality products and services.

Due to the custom nature of our necklace products, we do not offer refunds. If you have any issues with your order, please contact our support team who'll be happy to assist you!

MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?
We invite you to contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support team first.

MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING
This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day.

It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.